Privacy Policy

1. Who we are

LaunchMotion Pte. Ltd. (UEN 202513042H) is a marketing and advertising agency registered in Singapore with its principal place of business at 55 Amoy Street, #02-01, Singapore 069880. In this Privacy Policy, "LaunchMotion", "we", "us" and "our" refer to LaunchMotion Pte. Ltd. "You" and "your" refer to website visitors, contact form submitters, prospective clients and client personnel whose personal data we process.

For privacy-related enquiries, contact our data protection contact at [email protected] or write to the address above. General business enquiries may be sent to [email protected].

2. Scope of this policy

This policy applies to personal data collected through launchmotion.pro, email correspondence initiated via our published addresses, phone calls to our listed number, and in-person meetings at our studio. It also describes how we handle personal data in the course of delivering marketing and advertising services to clients, where we act either as an organisation collecting data for our own purposes or as a data intermediary processing data on a client's instructions.

This policy does not apply to third-party websites linked from launchmotion.pro. Those sites are governed by their own privacy statements. We encourage you to read them before submitting personal data elsewhere.

3. Personal data we collect

The categories of personal data we may collect include:

• Identity and contact data: name, job title, company name, email address, telephone number, postal address.
• Enquiry and communication data: messages you send via our contact form, email threads, meeting notes and call records where permitted by law.
• Technical and usage data: IP address, browser type, device identifiers, pages viewed, referring URL, session duration and similar analytics data collected via cookies or similar technologies (see our Cookie Policy).
• Marketing preferences: cookie consent choices stored locally or in cookies for up to six months.
• Client project data: where you are a client or client representative, account details, billing contacts, campaign briefs and operational correspondence necessary to deliver contracted services.

We do not intentionally collect sensitive personal data through the public website. If you choose to include sensitive information in a free-text message, we will use it only to respond to your enquiry unless a separate lawful basis applies.

4. How we collect personal data

We collect personal data when you:

• Submit the contact form on contact.php (fields: name, email, subject, message, and PDPA consent checkbox).
• Email or telephone us using published contact details.
• Visit launchmotion.pro and cookies or analytics tools record technical data according to your cookie preferences.
• Enter a client relationship and provide information for proposals, contracts, invoicing or campaign execution.
• Attend meetings, workshops or events we host or sponsor.

We may also receive personal data from referral partners or client introductions where those parties have informed you that they would share your contact details with us for a legitimate business purpose.

5. Purposes and legal bases for processing

We process personal data for the following purposes:

• Responding to enquiries: to read, assess and reply to messages about launch services, projects, retainers or general questions.
• Client service delivery: to perform marketing and advertising services under contract, including strategy, media, creative, PR, conversion and reporting work.
• Website operation and security: to maintain site functionality, diagnose errors, prevent abuse and protect our systems.
• Analytics and improvement: to understand aggregate traffic patterns and improve content and usability, subject to cookie preferences.
• Legal and compliance: to meet record-keeping obligations, respond to lawful requests and enforce our terms.
• Business administration: invoicing, accounting, vendor management and internal reporting.

Under the Personal Data Protection Act 2012 of Singapore (PDPA), we rely on consent where required (for example, contact form submission with explicit PDPA checkbox), contractual necessity for client engagements, legitimate interests for website security and proportionate analytics, and legal obligation where applicable.

6. Consent and withdrawal

Where we rely on consent, you may withdraw it at any time by emailing [email protected]. Withdrawal does not affect processing already performed lawfully before withdrawal. If you decline or withdraw consent for non-essential cookies, some site features or analytics may be limited.

The contact form requires affirmative consent via the consent_pdpa checkbox, which is not pre-selected. Submissions without valid consent are rejected by our form handler.

7. Disclosure of personal data

We may disclose personal data to:

• Service providers: hosting providers, email delivery services, analytics vendors, CRM tools and production partners who process data on our instructions and under appropriate confidentiality terms.
• Professional advisers: lawyers, accountants or auditors where necessary.
• Client counterparts: where you are a vendor or partner and disclosure is required for joint delivery.
• Authorities: when required by applicable law, court order or regulatory request.

We do not sell personal data. We do not share contact form details with unrelated third parties for their independent marketing.

Some service providers may process data outside Singapore. Where we transfer personal data overseas, we take steps reasonably required under the PDPA to ensure recipients provide a standard of protection comparable to the PDPA, such as contractual clauses or verified certifications.

8. Retention

We retain personal data only as long as necessary for the purposes described above:

• Contact form enquiries: typically up to twenty-four months after last meaningful correspondence unless a client relationship continues.
• Client project records: for the duration of the contract and thereafter as required for legal, tax and dispute-resolution purposes, commonly up to seven years unless a longer period is mandated.
• Cookie preference records: up to six months unless you clear them sooner.
• Server and security logs: for a limited operational period consistent with security needs.

When data is no longer required, we delete or anonymise it using reasonable technical and organisational measures.

9. Security

We implement administrative, technical and physical safeguards appropriate to the nature of the data we hold, including access controls for staff, secure hosting environments, encrypted transmission where supported and policies limiting data access to personnel who need it for their role. No method of transmission or storage is completely secure; we cannot guarantee absolute security but we work to reduce identifiable risks.

10. Your rights under the PDPA

Subject to exceptions under the PDPA, you may have the right to:

• Request access to personal data about you that we hold or control.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent for processing that relies on consent.
• Request information about how we have used or disclosed your personal data within the preceding year upon written request.

To exercise these rights, email [email protected] with sufficient detail for us to verify your identity and locate relevant records. We respond within timeframes required by applicable law. A reasonable administrative fee may apply for manifestly unfounded or excessive requests where permitted.

11. Data intermediary role

When delivering campaigns for clients, we may process end-customer or audience data on the client's instructions — for example, uploading customer lists to advertising platforms or configuring analytics on client-owned properties. In those situations the client is typically the organisation responsible for notifying individuals and obtaining required consents. Our client contracts address confidentiality, permitted use and deletion expectations.

12. Children

launchmotion.pro and our B2B services are directed at business audiences. We do not knowingly collect personal data from individuals under eighteen without appropriate parental or guardian involvement. If you believe we have received such data inadvertently, contact us and we will take steps to delete it.

13. Automated decision-making

We do not use personal data collected through the public website to make solely automated decisions that produce legal or similarly significant effects on individuals. Campaign optimisation on advertising platforms may use automated bidding configured by human strategists under client direction.

14. Third-party platforms

Advertising and analytics tools (such as Google or Meta) may set their own cookies when enabled according to your preferences. Their processing is governed by their privacy policies. We configure these tools to minimise unnecessary data collection and honour cookie choices presented on our site.

15. Changes to this policy

We may update this Privacy Policy to reflect legal, technical or business changes. The "Last updated" date at the top will change when revisions are material. Continued use of the website after posting constitutes acknowledgement of the updated policy where permitted by law. Significant changes may additionally be highlighted on the site or communicated to active clients.

16. Contact and complaints

Data protection contact:
LaunchMotion Pte. Ltd.
55 Amoy Street, #02-01, Singapore 069880
Email: [email protected]

If you have concerns about our handling of personal data, contact us first so we can try to resolve the matter. You may also lodge a complaint with the Personal Data Protection Commission of Singapore if you believe our processing violates the PDPA.